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Assignment
To assist a Council to create a commercial
catering and hospitality offer for all its office locations.
Objectives
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To provide staff and visitors to the Council offices a
modern best in class service offer
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To provide an operated service at nil cost
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To assist in the evaluation and selection of a partner
catering companyTo meet the ethical trading standards required
The project was carried out over three distinct
phases:
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Phase one
FEASIBILITY AND RESEARCH
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Visit and assess all nineteen office
locations to identify current arrangements, levels of provision,
contractual arrangements, state and repair of equipment.
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Assess needs and manage expectations of
users by two methodologies. Firstly key interviews with stakeholders
such as Council Members, Heads of Services and Senior Mangers along
with Hospitality Organisers. Secondly an electronic survey via
intranet of staff users of potential facilities.
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Supply ‘ground zero’ findings back to the
stakeholder group.
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Advertise invitation for expressions of
interest (based on outline scope) to create interest and potential
tenders.
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Phase Two
ACTIVATION AND SELECTION PROCESS
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Generate specification working closely with Purchasing
and F.M.
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Co-ordinate site visits & tendering meeting to answer
questions from candidate companies
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Create synopsis of each tender. Assess with
stakeholders responses and shortlist.
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Invite short listed candidates to present and discuss
their proposals
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Present findings to members
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Appointment of successful tender
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Assist with mobilisation
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Phase Three
EVALUATION AND MONITORING PROCESS
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